Refunds, Service Issues & Returns Policy

At Cutting Edge Sawmill, we want customers to be satisfied with the work we provide. Because blade sharpening and setting are services performed on customer owned blades, our policy is different from a typical retain return policy. Please review the information below to understand how our services, shipping and other policies work.

1. Blade Sharpening & Setting Services

Our sharpening and setting services are performed on blades owned by our customers. Once a blade has been serviced (sharpened, set, or otherwise worked on), it cannot be returned for a refund. We stand behind the quality of our work and will work with you if you experience any issues with a blade we serviced. Please see the “Problems With Your Order” section below for more details.

2. Blades That Cannot Be Serviced

Some blades are not safe or suitable for our sharpening and setting services, including:

  • Blades with cracks, breaks, or significant damage
  • Blades that are excessively worn or too thin
  • Blades with missing teeth
  • Blades that are heavily rusted or cannot be safely cleaned

If we determine that a blade cannot be serviced, we will contact you before proceeding.

3. Cleaning Charges

Blades that require extensive cleaning due to heavy pitch, sap, dirt, or rust may be subject to an additional cleaning charge. This ensures we can properly sharpen and set your blades to the highest standard.

4. Shipping Costs

Customers are responsible for the cost of shipping blades to and from our shop. We recommend using a trackable shipping method and proper packaging to prevent damage in transit. Shipping costs are non-refundable. Cutting Edge Sawmill is not responsible for damage or loss that occurs while a package is being transported to us by the shipping carrier.

5. Lumber Sales

All lumber sales are final. Because lumber is a perishable product and can vary in appearance, size and characteristics, we do not accept returns or offer refunds on lumber purchases. Customers should inspect lumber before accepting or taking possession of it.

6. Cancellations

You may cancel a service order before it has been started. If work has already begun on your blades, the service cannot be refunded. Please contact us as soon as possible if you need to cancel an order.

7. Problems With Your Order

If you have an issues with a blade we sharpened or set, please contact us right away. We want you to be satisfied with our work and will do our best to make it right. Please include your order details and a description of the issue with you reach out.

8. Contact Us

If you have any questions about our policies or need assistance with an order, we’re here to help. Our team is always happy to talk sawmill blades and make sure you have a great experience with Cutting Edge Sawmill. For questions about a refund, service concern, damaged shipment, or order problem, contact us through our Contact Us page.